Technology Update: Impact on Personal Accounts from 10/11 -10/14

Online, mobile, and telephone banking will be unavailable beginning Friday, October 11 at 2:00 p.m. through part of the day on Monday, October 14. A more specific time will be posted to our website.

Access to Bill Pay is available until 2:00 p.m. on Friday, 10/11. Scheduled payments are not affected, but you will not be able to set up any new payments over the weekend.

Unavailable. Cutoff time for same day posting for mobile deposits is 11:30 a.m., on Friday, October 11. 

Access to e-Statements is available until 2:00 p.m. on Friday, October 11. 

Account alerts are available until 2:00 p.m. on Friday, October 11. Any alerts you previously set up will automatically send on Monday, October 14. Once the system is back online, you may receive multiple alerts and messages all at once.

Wire transfers can be requested until Friday, October 11 at 2:00 p.m. Scheduled and recurring transfers that are scheduled for the weekend will be processed on Monday, October 14.

• ATMs will operate normally for cash withdrawals and deposits. 
• Balance inquiries will be unavailable. 
• Debit card increases will be unavailable.
• Travel alerts can be placed but can't be removed.

Deposit accounts that have been closed for more than four months will no longer be available via online and mobile banking. If you need copies of statements for closed accounts, please contact us.

If you previously requested the bank to hide an account within your online and mobile banking profile you may see it appear again after the update. To hide account(s) from showing, follow these steps.

Third-party monitoring or budgeting apps, like Rocket Money, Mint, and others, will experience delays in transactions from Middlesex.

Customers may receive two statements in October as a result of the update:

• 1^st or 5^th Statement Cycles
  If your statement cycles on the 1^st or 5^th of the month, you will receive a statement on October 1 or October 5. You will also receive another interim statement on October 11.

• 10^th Statement Cycles
  If you receive a statement on the 10^th of the month, you will receive one on October 11.

• 15^th, 20^th, or 25^th Statement Cycles
  If you receive statements on the 15^th, 20^th, or 25^th of the month, you will receive a statement on October 11. Then, you will receive a statement when you normally would get one on October 15, October 20, or October 25.
• End of month Statement Cycle
  If you receive statements at the end of the month, you will receive a statement on October 11. Then, you will receive a statement when you normally would get one at the end of the month.